Dealer View

Integrated Franchise Management

Dealer View

Integrated Franchise Management

Dealer View offers insightful, integrated franchise management. A modular, customisable, one (UON) view performance management dashboard. Instant visibility of the health of the Network down to individual Dealer Performance. Assessment and Auditing tool around Customer Experience and adherence to Franchise Standards. An excellent Field Staff management tool.

Providing a view on industry specific sub-modules including work-in-progress, parts locator, sales forecasting, online auditing, network training dashboards and franchise facilities.

Integration of OEM and Dealer data into a central reporting interface.

Ability to consolidate data from multiple sources, file formats and integration formats (manual upload, input into the web interface, FTP/API).

Dealer View Offers:

Business Intelligence

Interactive business intelligence dashboards. Real-time data visualisation Driven by data integration with Dealer / OEM systems.

Scorecard

Dashboards of Dealer performance across multiple brands, departments and KPIs, Sales, Aftersales, Network Development Financial metrics per Dealer.

Field Staff Management

Field staff management tool. Dealer visits conducted online. Agenda and minutes documented and visible to OEM and Dealer. Key actions tracked. Predefined agenda templates Prepopulated data to save time.

Audits / Assessments

Online / self audits with real-time dashboards. Scores supported by images and comments. Franchise Audits, Parts Audits, Showroom Audits, etc.

Documents

Central document and bulletin repository. Quick search function. Emailer notifications when files are loaded. Visibility by role, security level and designations.

Forecasting

Forecasting dashboard: weekly uploads from Dealer Tracks weekly forecast and showroom activity.

Forward Ordering

Customer order pipeline management. Dealer input for projected annual orders.

Dealer HR updates

Tracking of HR changes. Automated monthly mailer to Dealers requesting them to verify / edit their staff details on Dealer View.

Dealer facility and staffing

Dealer facility information displayed. Central directory of Dealer information. Dealer human resources list. Library of Dealer facility images.

Alerts and Communications Platform

Automated emailers. Alerts – online and email. Mobile App available.

Directory

Internal staffing lists, Auto-Body Repairers, Key supplier contacts.

Additional Reports

Central repository of excel reports. Removes the need to email internally and to Dealers Ability to edit and share online with authorised users.

News Feed

Latest news Live Social Feeds (Facebook, Twitter, YouTube) Profile Settings Latest uploads User specific notifications.

Dealer of the Year / Incentive Programmes

Dealer of the Year: Calculation of category winners across multiple KPIs, Dashboards and reports, OEM and Dealer dashboard. Displays achievement, pay-out, lost opportunity and vehicle detail Multiple reports available.

Do you find the following a challenge within your business, franchise or network:

How can we conduct audits / assessments online with evidence, comments and key actions for all parties in place?

Is there a Dealer interface to OEM Customer Care modules that allows transparency and tracking of customer care cases?

We need integration with Dealer DMS Work-in-Progress data to track Vehicles-Off-Road and provide management and resolution through OEM workstreams.

How can we integrate OEM and Dealer data into a central reporting interface – with dashboards, reporting and input facility?

How do we see all key performance metrics for Dealer health in one place?

Can we combine quantitative and qualitative metrics (scorecard, BI with online audits and qualitative inputs)?

Check Out Our Modular Software Solutions:
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